PowerPak Civil and Safety Career Opportunities
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Entry-level Customer Service Associate
NY - Congers
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Impress Customers & Support Sales as a Key Member of our Team

If you have an upbeat attitude and love providing great service, the role of Customer Service Associate is your opportunity to spotlight your talent while growing your skills. In this entry level role, you will work with construction industry customers and our internal sales team, providing exceptional service as you process sales orders, answer customer inquiries, and more. You will enjoy: PowerPak provides equipment, tools and safety gear for civil works, utility, and construction work sites in the New York metro area. With 25-years of service, we've built a reputation for delivering quality safety products fast. From protective clothing to hard hats, barricades, cut-rated gloves and more, our products are in stock and ready for delivery today. 

The Requirements

To be a strong fit for the role of Customer Service Associate, you will have:
  • 1 - 3 years of direct customer support. We'll also consider entry-level, service-oriented candidates with a great attitude. Quick question for you - click here
  • A high school diploma or GED equivalent; some college is a plus.
  • Basic computer skills
  • Clearly written emails and basic grammar
  • Ability to learn products/applications
  • Typing accuracy
In addition to your skills and experience, you will have:
  • Strong communication skills
  • The ability to thrive in a fast-paced environment required.
  • Good problem-solving skills; the ability to make good decisions on the fly.
  • Organization and prioritization skills; strict attention to fine details.
  • A passion for service and a strong work ethic.
  • The ability to remain calm under pressure and de-escalate tensions with upset customers.
You will work core business hours of 8 - 5, Monday through Friday.

The Role

Reporting to the Inside Sales Team Leader, as Customer Service Associate, you will be responsible for supporting the sales process through a variety of tasks including:
  • Processing incoming sales orders (up to 75% of your time). Quick question for you - click here
  • Responding to customer inquiries over the phone and through email. Quick question for you - click here
  • Making outbound calls to gather data (decision maker name, address, phone numbers, etc.).
  • Updating the database.
  • Supporting Outside Sales with new business generation.
  • Upselling when appropriate.
Attitude is everything PowerPak. To be successful in your role, you will be engaged, communicative and upbeat. You'll also be self-motivated, good at managing your time, flexible and able to meet changing priorities throughout the day. Teamwork is a must.
 
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More Good Reasons

Growing Company
We are a small, fast-growing business. We've gone from 10 employees to more than 40 in less than four years, and, we're showing no signs of slowing! This is a great time to join us!

Important Role
Everyone at PowerPak is responsible for and committed to exceptional customer service. It's built into our business model and it helps set us apart from the competition. In this role, you will be in a prime position to ensure we deliver on that commitment.

Develop Your Professional Skills & Advance
You will learn about our business and gain insights into the construction industry. Additionally, we will help you identify and build on your strengths in order to reach your professional and personal potential. From the role of Customer Service Associate, there are multiple paths of advancement. 

Unique Pro-employee Environment
We understand that a great culture is essential to success and we're proactive about ensuring that people love working here. You'll find a close-knit, family-like atmosphere along with a strong shared commitment to PowerPak goals. 

Impress Customers & Support Sales as a Key Member of our Team

If you have an upbeat attitude and love providing great service, the role of Customer Service Associate is your opportunity to spotlight your talent while growing your skills. In this entry level role, you will work with construction industry customers and our internal sales team, providing exceptional service as you process sales orders, answer customer inquiries, and more. You will enjoy: PowerPak provides equipment, tools and safety gear for civil works, utility, and construction work sites in the New York metro area. With 25-years of service, we've built a reputation for delivering quality safety products fast. From protective clothing to hard hats, barricades, cut-rated gloves and more, our products are in stock and ready for delivery today. 

The Requirements

To be a strong fit for the role of Customer Service Associate, you will have:
  • 1 - 3 years of direct customer support. We'll also consider entry-level, service-oriented candidates with a great attitude. Quick question for you - click here
  • A high school diploma or GED equivalent; some college is a plus.
  • Basic computer skills
  • Clearly written emails and basic grammar
  • Ability to learn products/applications
  • Typing accuracy
In addition to your skills and experience, you will have:
  • Strong communication skills
  • The ability to thrive in a fast-paced environment required.
  • Good problem-solving skills; the ability to make good decisions on the fly.
  • Organization and prioritization skills; strict attention to fine details.
  • A passion for service and a strong work ethic.
  • The ability to remain calm under pressure and de-escalate tensions with upset customers.
You will work core business hours of 8 - 5, Monday through Friday.

The Role

Reporting to the Inside Sales Team Leader, as Customer Service Associate, you will be responsible for supporting the sales process through a variety of tasks including:
  • Processing incoming sales orders (up to 75% of your time). Quick question for you - click here
  • Responding to customer inquiries over the phone and through email. Quick question for you - click here
  • Making outbound calls to gather data (decision maker name, address, phone numbers, etc.).
  • Updating the database.
  • Supporting Outside Sales with new business generation.
  • Upselling when appropriate.
Attitude is everything PowerPak. To be successful in your role, you will be engaged, communicative and upbeat. You'll also be self-motivated, good at managing your time, flexible and able to meet changing priorities throughout the day. Teamwork is a must.
 
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More Good Reasons

Growing Company
We are a small, fast-growing business. We've gone from 10 employees to more than 40 in less than four years, and, we're showing no signs of slowing! This is a great time to join us!

Important Role
Everyone at PowerPak is responsible for and committed to exceptional customer service. It's built into our business model and it helps set us apart from the competition. In this role, you will be in a prime position to ensure we deliver on that commitment.

Develop Your Professional Skills & Advance
You will learn about our business and gain insights into the construction industry. Additionally, we will help you identify and build on your strengths in order to reach your professional and personal potential. From the role of Customer Service Associate, there are multiple paths of advancement. 

Unique Pro-employee Environment
We understand that a great culture is essential to success and we're proactive about ensuring that people love working here. You'll find a close-knit, family-like atmosphere along with a strong shared commitment to PowerPak goals. 
PowerPak Civil and Safety is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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